Maman, Jules et Léa authorizes the exchange or the refund of the items that don’t suit you according to the terms mentioned below.
The client has the right to ask the exchange of the product ordered within 14 calendar days beginning on the date of the purchase in the showroom or in a pop-up shop.
For all orders made online via the website www.mamanjulesetlea.com, the 14 calendar day period begins on the day after the day of delivery of the product.
The product must be dropped off (or filed in the showroom or in one of the pop-up stores) in its original packaging and in perfect condition. It must be packed carefully to avoid any damage of the product during its return. Labels must still be on the article.
The return costs are payable by the client and, even if she asks to have a different size of the same item or one item of the same value. The quality and the return track is under the full responsibility of the customer. Maman, Jules et Léa is not responsible in case of loss, theft or damage of the returned product. Maman, Jules et Léa has the right to refuse an exchange or a refund that would not respond to the conditions mentioned below (examples: open packaging, item which is damaged, soiled or which was worn by the client, etc.).
You want to be repaid? The refund will be on the release account number. You want to exchange the ordered item? We send you the new item without any costs!
The return costs are payable by the client. The returns are free if you make the exchange in a pop-up shop or in the showroom.
Return by post: send your package to the following address:
Maman, Jules et Léa
Rue Sainte Famille, 34
For any question, please call + 32.483.005.175 or send an e-mail (email@example.com)
In the case of retractation, the form below must be completed by the customer and enclosed with the parcel:
Model of retractation form (Please complete and send this form only if you want to retract)
For the attention of Maman, Jules et Léa SPRL, Rue Sainte Famille, 34 - 6230 Viesville - Gsm: + 32.483.005.175 - firstname.lastname@example.org